eloktoto Casino & Sportsbook Data Care

This page describes what we collect when you use eloktoto and how we keep that data protected. We collect personal information only to operate your account, process your transactions, and comply with applicable law. We do not sell your data to third parties, and we use industry-standard encryption to secure all information you share with us.

When you register on eloktoto, you provide your email, full name, date of birth, phone number, and country of residence. Before your first withdrawal, we ask for identity verification documents (government ID and proof of address). We store this information securely and use it only for account management, fraud prevention, and regulatory compliance.

Our privacy practices are designed to protect your rights while allowing us to deliver our services. If you have questions about how we handle your data, contact our support team via live chat or email.

What Data We Collect on eloktoto

We collect information in several categories. Account data includes your email, full name, date of birth, phone number, country of residence, and password. Transaction data includes all deposits, withdrawals, and wagers you make on our platform. Device data includes your IP address, browser type, and device identifier, which we use to detect fraud and unauthorized access.

When you complete identity verification (KYC), we collect a copy of your government-issued ID (KTP, passport, or driver's license) and proof of address (utility bill or bank statement). We store these documents securely and use them only to verify your identity and comply with anti-money-laundering regulations.

We also collect behavioral data — which games you play, how long you play, and when you access your account. This helps us understand how our platform is used and identify technical issues or suspicious activity.

How We Use Your Data on eloktoto

We use your account data to create and manage your account, process your deposits and withdrawals, and calculate your tier status and weekly cashback. We use your transaction data to detect fraud, prevent money laundering, and comply with regulatory requirements. We use your device data to secure your account and prevent unauthorized access.

We may contact you via email or phone to confirm your identity, notify you of account activity, or inform you about promotions and updates. You can opt out of promotional emails in your account settings, but we will still send you transactional emails (e.g., deposit confirmations, withdrawal notifications).

Third-Party Processors and Data Sharing

We share your data with third-party processors only when necessary to deliver our services. Payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) receive your payment information to process deposits and withdrawals. These processors are bound by confidentiality agreements and use your data only to complete your transactions.

We may share your data with law enforcement or regulatory authorities if required by law. We do not sell your data to advertisers or marketing companies. We do not share your data with other gaming platforms or unrelated third parties.

We at eloktoto encrypt all data in transit and at rest. Your payment information is never stored on our servers in plain text.

Data Security and Encryption

We use SSL (Secure Sockets Layer) encryption to protect all data transmitted between your device and our servers. This means your login credentials, payment information, and account activity are encrypted and cannot be intercepted by unauthorized parties.

Our servers are located in secure data centers with physical access controls, surveillance, and backup power systems. We perform regular security audits and penetration testing to identify and fix vulnerabilities. We maintain backups of all data to ensure we can recover from hardware failures or data loss.

Your Account Security Responsibilities

You are responsible for keeping your password confidential. Do not share your password with anyone, and do not use the same password on multiple websites. If you suspect unauthorized access to your account, change your password immediately and contact our support team.

We recommend enabling two-factor authentication (2FA) in your account settings. When 2FA is active, you must enter a code sent to your phone each time you log in from a new device. This adds an extra layer of protection against unauthorized access.

Cookies and Tracking Technologies

We use cookies to remember your login status, store your preferences, and track your activity on our platform. Cookies are small text files stored on your device that help us deliver a seamless experience. You can disable cookies in your browser settings, but this may affect your ability to use eloktoto.

We use analytics tools to understand how users interact with our platform. These tools collect data about which pages you visit, how long you stay on each page, and which games you play. This information helps us improve our platform and identify technical issues.

Session cookies

Expire when you close your browser; used to keep you logged in during your session.

Persistent cookies

Remain on your device for a set period; used to remember your preferences and login status.

Analytics cookies

Track your activity on our platform; used to improve our services and identify issues.

Third-party cookies

Set by external services (e.g., payment processors); used to process transactions and prevent fraud.

Your Rights and Data Access on eloktoto

You have the right to access, correct, and delete your personal data. You can view your account information in your account dashboard. To request a copy of all data we hold about you, contact our support team. We will provide this information within 10 business days.

You can request that we correct any inaccurate information in your account. You can also request that we delete your account and all associated data, subject to legal retention requirements. If you request account deletion, we will close your account and return any remaining balance to your registered payment method.

Data Retention and Deletion

We retain your account data for as long as your account is active. If you close your account, we retain your data for seven years to comply with anti-money-laundering regulations and tax requirements. After seven years, we delete your data unless we are required by law to retain it longer.

We retain transaction records (deposits, withdrawals, wagers) for seven years. We retain identity verification documents (KYC) for seven years. We retain device and behavioral data for one year, unless we identify suspicious activity that requires longer retention for investigation.

International Data Transfers

Our servers may be located outside your jurisdiction. When you use eloktoto, your data may be transferred to and stored in countries with different data protection laws. By using eloktoto, you consent to this transfer. We take steps to ensure that your data is protected to the same standard regardless of where it is stored.

Changes to This Privacy Policy

We may update this privacy policy at any time to reflect changes in our practices or applicable law. When we make material changes, we notify you via email and ask for your acceptance. If you do not accept the new policy, you may close your account.

Contact Us About Your Data

If you have questions about our privacy practices, want to access your data, or want to request deletion of your account, contact our support team:

• Live chat: available during business hours (09:00–22:00 Jakarta time)
• Email: support team responds within one business day
• Account dashboard: privacy settings and data access options

This privacy policy was last updated and is effective as of the date displayed in your account settings. We encourage you to review this policy regularly to stay informed about how we protect your data. If you have concerns about our privacy practices, contact our support team through the channels listed above.